{"id":1968,"date":"2026-06-13T06:49:43","date_gmt":"2026-06-13T05:49:43","guid":{"rendered":"https:\/\/souviens.fr\/domande-frequenti\/"},"modified":"2026-07-01T08:05:09","modified_gmt":"2026-07-01T07:05:09","slug":"domande-frequenti","status":"publish","type":"page","link":"https:\/\/souviens.fr\/it\/domande-frequenti\/","title":{"rendered":"Domande Frequenti"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1968\" class=\"elementor elementor-1968 elementor-1399\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8f5ee e-flex e-con-boxed e-con e-parent\" data-id=\"dc8f5ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbc40a elementor-widget elementor-widget-heading\" data-id=\"9cbc40a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions Fr\u00e9quentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-036a7c6 elementor-widget elementor-widget-n-accordion\" data-id=\"036a7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3580\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-3580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> D'o\u00f9 proviennent les commandes? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3580\" class=\"elementor-element elementor-element-c82da12 e-con-full e-flex e-con e-child\" data-id=\"c82da12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11cbee6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"11cbee6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Toutes les commandes sont imprim\u00e9es et exp\u00e9di\u00e9es depuis la France<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3581\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3581\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quand vais-je recevoir ma commande? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3581\" class=\"elementor-element elementor-element-78c123d e-con-full e-flex e-con e-child\" data-id=\"78c123d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b36ddaa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b36ddaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Traitement de la commande: 1 jour, la livraison s&#8217;effectue en 3 \u00e0 5 jours. Les commandes sont exp\u00e9di\u00e9es avec DHL, Colissimo ou Colis Priv\u00e9. Vous serez inform\u00e9 par e-mail d\u00e8s que votre commande aura \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3582\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3582\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est-il possible d'\u00eatre livr\u00e9 en point relais ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3582\" class=\"elementor-element elementor-element-cee2671 e-con-full e-flex e-con e-child\" data-id=\"cee2671\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0414e53 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0414e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bien que la possibilit\u00e9 de choisir une livraison en point relais ne soit pas sp\u00e9cifiquement offerte, la compagnie de livraison que nous utilisons d\u00e9posera le colis en point relais si vous n&#8217;\u00eates pas \u00e0 votre domicile.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3583\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3583\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels modes de paiement acceptez vous?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3583\" class=\"elementor-element elementor-element-fd54d65 e-con-full e-flex e-con e-child\" data-id=\"fd54d65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad14ce9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ad14ce9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous acceptions tous les modes de paiement populaires, tel que Paypal, Carte de cr\u00e9dit et Apple Pay<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3584\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3584\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Est-ce qu'il y a des cadres inclus avec les posters?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3584\" class=\"elementor-element elementor-element-220432d e-con-full e-flex e-con e-child\" data-id=\"220432d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b20592 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0b20592\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Selon votre choix! Nous proposons des posters avec et sans cadre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3585\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3585\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Y a-t-il des risques que ma commande arrive abim\u00e9e ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3585\" class=\"elementor-element elementor-element-ddae55c e-con-full e-flex e-con e-child\" data-id=\"ddae55c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b02533b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b02533b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous mettons tout en \u0153uvre pour assurer un emballage optimal de nos produits. Cependant, si vous recevez n\u00e9anmoins une commande endommag\u00e9e, veuillez nous contacter d\u00e8s que possible afin de convenir d&#8217;un renvoi ou d&#8217;un remboursement !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3586\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3586\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je retourner les articles si je ne suis pas satisfaits? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\" icon_minus-06\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\" ti-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3586\" class=\"elementor-element elementor-element-252f30c e-con-full e-flex e-con e-child\" data-id=\"252f30c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea91e2e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ea91e2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez achet\u00e9 un produit personnalis\u00e9 et que vous n&#8217;\u00eates pas satisfait, les retours ne sont pas accept\u00e9s. La raison en est que ces articles ont \u00e9t\u00e9 fabriqu\u00e9s selon vos sp\u00e9cifications et ne peuvent pas \u00eatre revendus. Cependant, nous vous invitons \u00e0 nous contacter pour essayer de trouver une solution ensemble !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Questions Fr\u00e9quentes D&#8217;o\u00f9 proviennent les commandes? Toutes les commandes sont imprim\u00e9es et exp\u00e9di\u00e9es depuis la France Quand vais-je recevoir ma<\/p>\n","protected":false},"author":276659743,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"footnotes":""},"class_list":["post-1968","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Ph3WRl-vK","jetpack-related-posts":[{"id":1399,"url":"https:\/\/souviens.fr\/questions-frequentes\/","url_meta":{"origin":1968,"position":0},"title":"Questions Fr\u00e9quentes","author":"adnanmontakin","date":"Giugno 13, 2026","format":false,"excerpt":"Questions Fr\u00e9quentes D'o\u00f9 proviennent les commandes? Toutes les commandes sont imprim\u00e9es et exp\u00e9di\u00e9es depuis la France Quand vais-je recevoir ma commande? Traitement de la commande: 1 jour, la livraison s\u2019effectue en 3 \u00e0 5 jours. Les commandes sont exp\u00e9di\u00e9es avec DHL, Colissimo ou Colis Priv\u00e9. Vous serez inform\u00e9 par e-mail\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1158,"url":"https:\/\/souviens.fr\/politique-de-livraison\/","url_meta":{"origin":1968,"position":1},"title":"Politique de Livraison","author":"adnanmontakin","date":"Giugno 11, 2026","format":false,"excerpt":"Politique de Livraison Politique de LivraisonNous nous engageons \u00e0 exp\u00e9dier vos commandes dans les meilleurs d\u00e9lais et \u00e0 vous offrir une exp\u00e9rience de livraison optimale.D\u00e9lais de traitement et d'exp\u00e9dition\u2022 Toutes les commandes sont trait\u00e9es sous 24 \u00e0 48 heures ouvr\u00e9es apr\u00e8s validation du paiement.\u2022 Les d\u00e9lais de livraison sont les\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1170,"url":"https:\/\/souviens.fr\/politique-de-remboursement\/","url_meta":{"origin":1968,"position":2},"title":"Politique de Remboursement","author":"adnanmontakin","date":"Giugno 11, 2026","format":false,"excerpt":"Politique de Remboursement Politique de RemboursementNous mettons tout en \u0153uvre pour offrir une satisfaction maximale \u00e0 nos clients. Voici notre politique de remboursement d\u00e9taill\u00e9e.1. Conditions de remboursementUn remboursement peut \u00eatre accord\u00e9 dans les cas suivants :\u2022 Si vous exercez votre droit de r\u00e9tractation dans les 15 jours apr\u00e8s r\u00e9ception du\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1164,"url":"https:\/\/souviens.fr\/politique-de-retour\/","url_meta":{"origin":1968,"position":3},"title":"Politique de Retour","author":"adnanmontakin","date":"Giugno 11, 2026","format":false,"excerpt":"Politique de Retour Politique de RetourChez Souviens.fr, nous souhaitons garantir votre satisfaction. Si un produit ne vous convient pas, vous avez la possibilit\u00e9 de nous le retourner selon les modalit\u00e9s suivantes.1. D\u00e9lai de retourVous disposez d'un d\u00e9lai de 15 jours \u00e0 compter de la r\u00e9ception de votre commande pour nous\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":59,"url":"https:\/\/souviens.fr\/home-pottery\/","url_meta":{"origin":1968,"position":4},"title":"Home","author":"adnanmontakin","date":"Luglio 18, 2024","format":false,"excerpt":"Offrez un cadeau unique DES SOUVENIRS QUI DURENT Fabriqu\u00e9 en France Livraison sous 4 jours Impression haute qualit\u00e9 D\u00e9couvrir 98% satisfaction NOUVEAUT\u00c9 Paillasson Personnalis\u00e9 - Animaux Accueillez vos invit\u00e9s avec vos boules de poils : photos, pr\u00e9noms et amour garanti! Personnaliser mon paillasson NOUVEAUT\u00c9 Une souvenir, une histoire. Les affiches\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/souviens.fr\/wp-content\/uploads\/2026\/06\/imgi_67_77.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/souviens.fr\/wp-content\/uploads\/2026\/06\/imgi_67_77.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/souviens.fr\/wp-content\/uploads\/2026\/06\/imgi_67_77.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/souviens.fr\/wp-content\/uploads\/2026\/06\/imgi_67_77.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":1126,"url":"https:\/\/souviens.fr\/conditions-generales-de-vente\/","url_meta":{"origin":1968,"position":5},"title":"Conditions G\u00e9n\u00e9rales de Vente","author":"adnanmontakin","date":"Giugno 11, 2026","format":false,"excerpt":"Conditions G\u00e9n\u00e9rales de Vente CONDITIONS GENERALES DE VENTECe site web est exploit\u00e9 par souviens.fr. Partout sur le site, nous employons les termes \u00ab nous \u00bb, \u00ab notre \u00bb et \u00ab nos \u00bb en r\u00e9f\u00e9rence \u00e0 souviens.fr. Ce site web, y compris l'ensemble des informations, outils et services auquel il donne\u2026","rel":"","context":"Articolo simile","block_context":{"text":"Articolo simile","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/pages\/1968","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/users\/276659743"}],"replies":[{"embeddable":true,"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/comments?post=1968"}],"version-history":[{"count":3,"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/pages\/1968\/revisions"}],"predecessor-version":[{"id":2305,"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/pages\/1968\/revisions\/2305"}],"wp:attachment":[{"href":"https:\/\/souviens.fr\/it\/wp-json\/wp\/v2\/media?parent=1968"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}